Account Deletion Policy

Effective: 7 May 2026Last Updated: 7 May 2026

At Little Narratives, we respect your right to control your personal data. You can delete your account at any time directly from the app. This page explains what happens when you delete your account, depending on whether you are a Family (parent/guardian) user or a Centre (educator) user.

How to Delete Your Account

For Centre (Educator) Users

  1. Open the Little Narratives Centre app
  2. Tap the Account icon in the sidebar (bottom-left)
  3. Scroll to the Danger Zone section
  4. Tap Delete My Account
  5. Type DELETE to confirm
  6. Your account will be deleted immediately and you will be signed out

For Family (Parent) Users

  1. Open the Little Narratives Family app
  2. Tap the Profile icon (top-right)
  3. Scroll to the Delete Account section
  4. Tap Delete My Account
  5. Type DELETE to confirm
  6. Your account will be deleted immediately and you will be signed out

What Gets Deleted

Family (Parent) Account Deletion

When you delete a Family account, the following data is permanently removed:

  • Your login credentials and authentication data
  • Your user profile and parent profile
  • Your device tokens and notification preferences
  • Your consent records
  • Any pending guardian invitations associated with your email
  • Any pending enrolment requests you submitted

What is preserved

Stories and music that include your child remain accessible to the centre. Your child's profile at the centre is retained so the centre can continue providing care and documentation. Your parent identifier is removed from the child's linked accounts.

Centre (Educator) Account Deletion

Deleting a Centre account triggers a deferred deletion process to protect families who rely on the centre's data:

30-Day Grace Period

When a Centre owner deletes their account, the centre's data enters a 30-day grace period before permanent deletion. During this time, linked families are notified so they can save any stories, music, or portfolio content they wish to keep.

Immediately upon deletion:

  • Your login credentials are permanently deleted
  • You are signed out of all devices
  • Your user profile and consent records are removed
  • The centre is marked as "pending deletion"

After the 30-day grace period:

  • All children enrolled exclusively at your centre are removed
  • All stories generated for your centre are permanently deleted
  • All music tracks generated for your centre are permanently deleted
  • All compliance and audit documents are permanently deleted
  • All group records are permanently deleted
  • All associated images, audio files, and generated media are permanently deleted from cloud storage

Irreversibility

Account deletion is permanent

Once your account is deleted, it cannot be recovered. If you wish to use Little Narratives again in the future, you will need to create a new account and all previous data will be unavailable.

Alternative: Data Deletion Request

If you are unable to delete your account through the app (for example, if you have lost access to your login credentials), you can submit a Data Deletion Request through our website. Our team will verify your identity and process the request within 30 days.

Questions?

If you have any questions about account deletion or your data rights, please contact us at privacy@littlenarratives.io